MAL · voice agent PoC
Overview
Operational outcomes, decision evidence, and reviewer trust signals.
Total calls
291evidence recordsAutomated resolution
19%55/291 without human escalationApproval numbers
23issued in the simulated environmentHuman escalations
236routed with contextDecision outcomes
One data-backed disposition per work item.
291work items
Human escalation23681%
Approval with number238%
Verbal approval207%
Answer only103%
Rejected21%
Caller sentiment
Sentiment captured on each completed call.
291calls
Neutral21975%
Positive6322%
Negative72%
Not captured21%
Work-item demand
Most frequent requested work in this evidence set.
Inspection follow-up
132
tire
55
oil
38
brake pad
18
ac compressor
9
Battery
8
Use-case coverage
Evidence records grouped by MAL scenario.
Maintenance approval
291100%
Recent calls
Click a row for the persisted decision trail.
| Time | Direction | Repair factory (caller) | Customer (owner) | Vehicle | Use case | Work items | Outcome | Duration |
|---|---|---|---|---|---|---|---|---|
21 Oct 2026, 16:29a12c1528-6153-45af-81e0-9a4f72b639a7 | Inbound | — | — | — | Maintenance approval | 1 | Human escalation | — |
19 Oct 2026, 16:39b9066a3b-6cd0-46bc-8a5d-01412d901114 | Inbound | — | 日立建機日本 | — | Maintenance approval | 1 | Human escalation | — |
19 Oct 2026, 16:13a18d624b-de4e-4420-aca7-bc8869fcddcf | Inbound | — | ヒグチコーポレーション | — | Maintenance approval | 1 | Human escalation | — |
19 Oct 2026, 16:10db3fbbd5-8e78-457a-9e81-db0fbf3017ba | Inbound | — | 日立建機日本 | — | Maintenance approval | 1 | Human escalation | — |
19 Oct 2026, 16:03f8b457f3-b352-4ec4-b669-966812a156c3 | Inbound | — | ヒグチコーポレーション | — | Maintenance approval | 1 | Verbal approval | — |
19 Oct 2026, 15:58408754b8-c830-4072-b0f9-c6dcca7abe60 | Inbound | — | ヒグチコーポレーション | — | Maintenance approval | 1 | Verbal approval | — |
19 Oct 2026, 15:54704c2cb8-06d5-47d1-8ec0-8d3610b1ed9d | Inbound | — | — | — | Maintenance approval | 1 | Human escalation | — |
19 Oct 2026, 15:5102ab7829-33b1-4943-af06-e953f664846e | Inbound | — | ヒグチコーポレーション | — | Maintenance approval | 1 | Human escalation | — |