MAL · voice agent PoC
Overview
Operational outcomes, decision evidence, and reviewer trust signals.
Total calls
33evidence recordsAutomated resolution
27%9/33 without human escalationApproval numbers
1issued in the simulated environmentHuman escalations
24routed with contextDecision outcomes
One data-backed disposition per work item.
33work items
Human escalation2473%
Verbal approval618%
Approval with number13%
Rejected13%
Answer only13%
Caller sentiment
Sentiment captured on each completed call.
33calls
Neutral2267%
Positive618%
Not captured39%
Negative26%
Work-item demand
Most frequent requested work in this evidence set.
Inspection follow-up
20
Battery
8
Engine
3
tire
2
Use-case coverage
Evidence records grouped by MAL scenario.
Maintenance approval
33100%
Recent calls
Click a row for the persisted decision trail.
| Time | Direction | Repair factory (caller) | Customer (owner) | Vehicle | Use case | Work items | Outcome | Duration |
|---|---|---|---|---|---|---|---|---|
1 Sept 2026, 13:584c518dfc-867b-4f55-ab3c-ce06c7127b31 | Inbound | — | — | — | Maintenance approval | 1 | Human escalation | — |
1 Sept 2026, 13:25152d35d3-3d68-4ea7-8818-d29d88cd8fab | Inbound | — | — | — | Maintenance approval | 1 | Human escalation | — |
1 Sept 2026, 13:138429e314-d401-4903-b0aa-e08d2fd6c2e4 | Inbound | — | — | — | Maintenance approval | 1 | Human escalation | — |
1 Sept 2026, 12:38424f5e1a-3bd0-40c4-b440-d7f2065fdd56 | Inbound | — | — | — | Maintenance approval | 1 | Human escalation | — |
1 Sept 2026, 08:52a589119b-4778-4d8d-9a3e-51ec0a940d2a | Inbound | — | — | — | Maintenance approval | 1 | Human escalation | — |
1 Sept 2026, 08:195edd96f3-2206-4c1c-816c-310e8aecc3b5 | Inbound | — | — | — | Maintenance approval | 1 | Human escalation | — |
31 Aug 2026, 14:090210b7ba-6daf-486f-90a2-b4b6a259b938 | Inbound | — | — | — | Maintenance approval | 1 | Human escalation | — |
31 Aug 2026, 13:56c96fca39-7843-4e8a-9fc0-ec0851eeba39 | Inbound | — | — | — | Maintenance approval | 1 | Human escalation | — |